Counseling Locations

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Contra Costa County HICAP Counseling Locations

Questions?

Information and inquiries for Contra Costa County residents call 925-602-4163.

 

Scroll down to see our counseling locations.  Click here for Printable Counseling Locations  This is a PDF file. You must have Adobe Acrobat Reader to open.

How Can HICAP Help You?
What to Bring to Your HICAP Appointment

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Central County

* Long Term Care counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

Central County Counseling Locations Counseling Days and Times
CONCORD  
Concord Senior Center
2727 Parkside Circle, Concord, CA 94519
925-671-3320
Phone 925-602-4168 to make an appointment
Map to the Concord Senior Center

1st and 2nd Tuesdays
1 pm, 2 pm, 3 pm
2nd Friday
1 pm. , 2 pm, 3 pm
3rd Friday
11 am, 12 pm, 1 pm, 2 pm
4th Friday *
1 pm, 2 pm, 3 pm

DANVILLE  
Danville Senior Center
Veterans Memorial Building
115 E. Prospect Avenue, Danville, CA 94583
925-314-3490
Phone 925-602-4168 to make an appointment
Map to the Danville Senior Center

2nd Wednesday *
9 am, 9:45 am, 10:30 am
2nd Wednesday
1 pm, 2 pm, 3 pm
4th Tuesday
1:45 pm, 2:30 pm, 3:15 pm

LAFAYETTE  
Lafayette Senior Center
500 St Mary’s Road, Lafayette, CA 94549
In the Alder Room
925-284-5050
Phone 925-284-5050 or 925-602-4168 to make an appointment
Map to the Lafayette Senior Center

1st Wednesday *
10 a.m., 11 a.m., 12 p.m.
3rd Tuesday
10 a.m., 11 a.m., 12 p.m.

MARTINEZ  
Martinez Senior Center
818 Green St., Martinez, CA 94553
925-370-8770
Phone 925-602-4168 to make an appointment
Map to the Martinez Senior Center

2nd Tuesday
9 a.m., 10 a.m., 11 a.m.
4th Tuesday
9 a.m., 10 a.m., 11 a.m.

ORINDA  
Orinda Community Center
28 Orinda Way, Orinda, CA 94563
925-254-2445
Phone 925-602-4168 to make an appointment
Map to the Orinda Community Center

2nd Wednesday
10 a.m., 11 a.m., 12 p.m.

PLEASANT HILL  
Pleasant Hill Senior Center
233 Gregory Lane, Pleasant Hill, CA 94523
925-798-8788
Phone 925-602-4168 to make an appointment
Map to the Pleasant Hill Senior Center

1st Wednesday* and 3rd Wednesday *
1 p.m., 2 p.m., 3 p.m.

SAN RAMON  
San Ramon Senior Center
9300 Alcosta Blvd., San Ramon, CA 94583
925-973-3250
Phone 925-602-4168 to make an appointment
Map to the San Ramon Senior Center

2nd Tuesday
1:30 p.m., 2:15 p.m., 3:00 p.m.
3rd Friday *
8:45 am, 9:30 am, 10:15 am, 11:00 am

WALNUT CREEK  
John Muir Health Outpatient Center, Room 8
Tice Valley/Rossmoor

1220 Rossmoor Parkway, Walnut Creek, CA 94595
925-939-1220
Phone 925-602-4168 to make an appointment
(Be sure to specify John Muir Health Outpatient Center, Tice Valley when you phone)
Map to John Muir Health Outpatient Center, Tice Valley/Rossmoor

1st Monday*
9 a.m, 10 a.m., 11 a.m., 12 noon, 1 p.m., 2 p.m., 3 p.m
3rd Friday *
1:00 pm, 1:45 pm, 2:30 pm, 3:15 pm

 
John Muir Health Outpatient Center, Treat Blvd. Ground floor, Manzanita Rm
1450 Treat Blvd., Walnut Creek, CA 94597
925-952-2887
Phone 925-602-4168 to make an appointment
(Be sure to specify John Muir Health Outpatient Center, Treat Blvd. when you phone)
Map to John Muir Health Outpatient Center, Treat Blvd.

1st Thursday *
1:00 pm, 1:45 pm, 2:30 pm, 3:15 pm
3rd Thursday evening counseling sessions
6:00 pm, 7:00 pm, 8:00 pm

   
Walnut Creek Senior Club
1375 Civic Drive, Walnut Creek, CA 94596
925-943-5851
Phone 925-602-4168 to make an appointment
Map to the Walnut Creek Seniors Club

2nd Wednesday*
1 pm., 2 pm, 3 pm
4th Tuesday *
1 pm, 2 pm, 3 pm


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East County

* Long Term Care counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

East County Counseling Locations Counseling Days and Times
ANTIOCH  
Antioch Senior Center
415 West 2nd Street, Antioch, CA 94509
925-778-1158
Phone 925-602-4168 to make an appointment
Map to the Antioch Senior Center

1st Tuesday
1 p.m., 2 p.m., 3 p.m.
3rd Tuesday
1 p.m., 2 p.m., 3 p.m.

BRENTWOOD  
Brentwood Senior Activity Center
193 Griffith Lane, Brentwood, CA 94513
925-516-5380
Phone 925-602-4168 to make an appointment
Map to the Brentwood Senior Activity Center

2nd Tuesday
12 p.m., 1 p.m., 2 p.m.

   
John Muir Health Outpatient Center, Brentwood
2400 Balfour Road, Suite 201, Brentwood, CA 94513
925-308-8100
Phone 925-602-4168 to make an appointment
(Be sure to specify John Muir Health Outpatient Center Brentwood when you phone)
Map to John Muir Health Outpatient Center, Brentwood

4th Thursday
10:30 a.m., 11:15 a.m., 12:00 p.m.

except no November 2016

PITTSBURG  
Pittsburg Senior Center
300 Presidio Lane, Pittsburg, CA 94565
925-252-4890
Phone 925-252-4890 or 925-602-4168 to make an appointment
Map to the Pittsburg Senior Center

1st Wednesday
12 p.m., 1 p.m., 2 p.m.
3rd Wednesday *
12 p.m., 1 p.m., 2 p.m.

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West County

* Long Term Care counseling is also available at these locations on this day and time. Be sure to say that you want LTC counseling when you make your appointment.

West County Counseling Locations Counseling Days and Times
EL CERRITO  
El Cerrito Open-House Senior Center
6500 Stockton, El Cerrito, CA 94530
510-559-7677
Phone 510-559-7677 or 925-602-4168 to make an appointment
Map to the Open-House Senior Center

1st Tuesday *
1 p.m., 2 p.m., 3 p.m.
3rd Tuesday *
1 p.m., 2 p.m., 3 p.m.
4th Tuesday
1 p.m., 2 p.m., 3 p.m.

HERCULES  
Hercules Senior Center
111 Civic Drive, Hercules, CA 94547
510-799-8219
Phone 510-799-8219 or 925-602-4168 to make an appointment
Map to the Hercules Senior Center

2nd Wednesday *
10 a.m., 11 a.m., 12 p.m.

PINOLE  
Pinole Senior Center
2500 Charles Ave, Pinole, CA 94564
510-724-9800
Phone 925-602-4168 to make an appointment
Map to the Pinole Senior Center

4th Thursday *
10 a.m., 11 a.m., 12 p.m.

RICHMOND  
Richmond Senior Center
2525 Macdonald Ave, Richmond, CA 94804
510-307-8087
Phone 510-307-8087 or 925-602-4168 to make an appointment
Map to the Richmond Senior Center

4th Wednesday
12 p.m., 1 p.m., 2 p.m., 3 p.m.

SAN PABLO  
San Pablo Senior Adult Center
1943 Church Lane, San Pablo, CA 94806
510-215-3096
Phone 925-602-4168 to make an appointment
Map to the San Pablo Senior Adult Center

1st Wednesday
10 a.m., 11 a.m., 12 p.m.
4th Monday *
10 a.m., 11 a.m., 12 p.m.

Contra Costa County HICAP: Counseling Locations, Updated 10/30/2015

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How can HICAP help you?

HICAP provides confidential one-on-one counseling for Medicare recipients. Home visits for people unable to travel to one of our counseling locations may be arranged. Contra Costa County HICAP clients have access to free translation services for in-person and telephone counseling upon request.

HICAP provides individual counseling to residents of Contra Costa County on:

  • Your rights as a health care consumer
  • Your Medicare benefits and rights
  • Private Medigap (Medicare supplemental) insurance
  • Medicare Advantage HMO, PPO, PFFS, and MSA health plans
  • Medicare prescription drug plans
  • Long-term care insurance (at some counseling locations)
  • Information about health plan choices and health care rights
  • Extra help for those with limited means (Medicare Savings Programs, low-income subsidy, and Medi-Cal)
  • Advocacy for denial of medical coverage, medical care, and problems with payments to providers
  • Referrals for legal help and representation at Medicare appeals and administrative hearings
  • Other resources available in Contra Costa County
  • Community education, including Welcome to Medicare classes

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What should you bring to a HICAP counseling appointment?

If you have questions or problems with Medicare or your supplementary medical coverage that you have not been able to resolve, contact your local Contra Costa County HICAP counseling site and make an appointment for a confidential in-person counseling session. Here are tips about what to bring with you so the HICAP counselor will better be able to assist you:

  • Bring your Medicare and private insurance plan membership cards.
  • Bring all documents including Medicare Summary Notice (Explanation of Benefits) forms, all bills from providers, a list of dates when you received treatment, dates of telephone calls you made with phone numbers and the names of the people you spoke with.
  • Bring your notes about what was said during conversations with your insurance plan, your providers, and Medicare.
  • If your questions include COBRA, your employer health plan, your retirement health plan, VA or TriCare for Life, bring information about those plans including starting and termination dates.
  • Bring Evidence of Coverage documents from your insurance plans.

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